CBOT, providing AI infrastructure to the top 12 leading banks in Turkey, is transforming banking with Artificial Intelligence.

AI

 

CBOT and Turkey’s Leading 12 Banks

 

Turkey stands out as one of the world’s most advanced countries in digital banking solutions. As CBOT, we became a key player in this ecosystem with our successful projects launched in this field in 2017. Now, artificial intelligence is opening doors to new worlds in the future of banking.

In 2024, with the addition of 3 new banks to our banking partners, our partnership network grew to 12. Our AI solutions developed for Albaraka Türk –Alba, Fibabanka – Fibot, Garanti BBVA – UGİ, Halkbank, Hayat Finans – Hayat Finans Assistant, ING Bank – INGO, İş Bankası – Maxi, QNB Finansbank – Q, Türkiye Finans – Arı, VakıfBank – ViBi, TOM Bank – HADİ Assistant, and Ziraat Bankası – Ziraat Assistant have enabled these banks to make significant strides in their digital transformation journey.

We are always ready to take these achievements a step further. CBOT’s AI systems, which can be deployed on-premise and feature no-code integration capabilities, offer a secure and effective environment for optimizing banks’ operational processes while enhancing customer service experiences.

 

 

How AI is Transforming the Banking Sector

At CBOT, we have been working closely with the banking sector for years, delivering countless projects and gaining deep insights into the dynamics of banking systems, customer behaviors, and the requirements of digital transformation. While partnering with Turkey’s top 12 banks, we have clearly observed the innovations brought by artificial intelligence to the banking sector and the opportunities it offers.

In the banking sector, artificial intelligence is changing the game in critical areas such as customer service and internal process automation. The capacity to process and analyze data—the most significant asset of banks—is elevated to a whole new level with artificial intelligence. This transformation provides a significant competitive advantage not only for banks but for the entire ecosystem. In this article, we will explore the four main areas of transformation in AI usage in the banking sector under CBOT’s leadership.

 

  1. Automated Customer Service: Virtual Assistants and Personalized Experience

At CBOT, we are transforming banks’ customer service by providing a platform that allows them to develop virtual banking assistants with distinct personalities and characteristics without writing a single line of code. These virtual assistants offer 24/7 service, instantly responding to frequently asked questions and performing transactions quickly and accurately.

Elevated by artificial intelligence, these assistants go beyond just providing information—they act as guides that offer personalized solutions tailored to users’ needs, thanks to their ability to converse like humans in customer interactions. For example, one virtual assistant can provide personal savings recommendations based on a user’s previous spending habits, while another can suggest portfolios suited to a customer’s investment preferences. Similarly, another assistant can customize loan offers according to users’ needs and accelerate application processes. These assistants become powerful guides that make customers’ lives easier, anticipate their needs, and personalize the banking experience.

 

  1. Loan Application Processes: Speed, Accuracy, and Security.

For banks, loan application processes are a critical element of operational efficiency. AI-powered digital employees developed to handle loan applications minimize human errors and enable faster and more accurate credit decisions.

In the past, loan application processes that took a long time can now be completed in seconds with artificial intelligence. This speed not only enhances the customer experience but also significantly reduces operational costs for banks.

 

  1. Internal Process Automation: Enhancing Efficiency with CBOT AI CoWorkers

The concept of ‘CBOT AI CoWorkers,’ which we developed with artificial intelligence, is designed to create a profound transformation not only in customer service but also in internal processes of banks. These new-generation ‘metal-collar workers’ do more than just lighten the bank’s workload; they also raise the bar for operational excellence and efficiency. By taking over routine tasks, they enable human employees to focus on more strategic, creative, and value-added work.

These digital employees, capable of taking on a wide range of tasks, enhance the speed, accuracy, and adaptability of banks. They can develop solutions upon receiving employee feedback, process transaction data to provide instant results, and support overall employee productivity. ‘CBOT AI CoWorkers’ are poised to be the unsung heroes of banks’ AI transformation.

 

  1. Personalization of Customer Interactions: Better Marketing and Sales Strategies

One of the most powerful aspects of artificial intelligence is its ability to offer personalized product and service recommendations to customers. By leveraging this technology, banks can better understand their customers and provide tailored offers based on this information. For example, they can suggest credit cards according to customers’ spending habits or provide investment advice.

In planned projects, virtual assistants can interact with customers and offer instant solutions to their needs, turning these interactions into potential sales opportunities for banks. When customers receive personalized recommendations, their connection with the bank is strengthened, leading to increased long-term customer loyalty scores.

 

The Future of Banking is Shaped by Artificial Intelligence

At CBOT, we are laying the foundations for the future of the banking sector through our collaborations with Turkey’s top 12 banks and the AI solutions we have developed. As one of the key supporters of banks on their digital transformation journey, we are revolutionizing customer service, internal process automation, and risk management.

Artificial intelligence touches every aspect of banking, offering faster, safer, and more efficient processes. These technologies allow human talent to focus on creative and strategic areas, enabling banks not only to adapt to today’s competitive market conditions but also to lead the future of banking with AI.

At CBOT, we continue to drive the transformation in the sector together with banks and advance our AI solutions further. The potential of artificial intelligence not only transforms banking but also shapes the financial services of the future from today.

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