MetropolCard Assistant Achieves Record Growth: 300,000 Dialogues in 6 Months!
Turkey’s first environmentally friendly digital meal card, MetropolCard, has partnered with Turkey’s leading artificial intelligence company, CBOT, to elevate customer experience to the highest level. Through this collaboration, the company introduced its first AI-powered digital employee, MetropolCard Assistant. Joining the team in 2024, this digital assistant set a new standard in customer engagement by reaching 300,000 interactions in just six months.
A Strong Move in the Digital Workforce
Istanbul, February 2025 – As Turkey’s first environmentally friendly digital meal card, MetropolCard continues to crown its rapid growth with technological advancements. Leading the industry with a presence in 81 provinces and 922 districts, more than 50,000 partner businesses, over 1 million physical card users, and more than 400,000 daily active mobile app users, MetropolCard is investing in AI-powered workforce solutions to meet customer expectations in the best possible way. Developed with CBOT’s advanced technology, the digital employee is revolutionizing customer experience with speed and efficiency.
MetropolCard CEO Uğur Yıldırım highlights the significance of digital employees within the company’s transformation strategy: “Efficiency and uninterrupted service are the foundations of sustainable growth. By leveraging digital employees, we enhance operational efficiency while providing 24/7 service. MetropolCard Assistant has reached 300,000 interactions in just six months, proving our success in integrating human and digital workforce.”
The Road to Success: 300 Thousand Interactions and Beyond
The success of MetropolCard’s digital employee is driven by a strong AI infrastructure and a human-centric approach. Thanks to CBOT’s capabilities in natural language processing, generative AI, and machine learning, the digital employee understands user language, continuously learns, and becomes more efficient with every interaction.
CBOT CEO Mete Aktaş emphasizes the transformative power of generative AI and digital employees in the business world: “Generative AI and digital employees are reshaping industries. MetropolCard’s digital employee enhances customer service while reducing costs. At CBOT, we provide solutions that enable companies to deliver fast, easy, and efficient services.”
CBOT’s Digital Employees Will Start Working Within MetropolCard
The success of MetropolCard Assistant is empowering the company to take bold steps in its digitalization journey. In the first quarter of 2025, MetropolCard will continue to differentiate its customer service with CBOT’s AI-powered digital employees. By leveraging an interactive digital workforce and intelligent recommendation systems, it seamlessly manages user transactions from end to end, proactively meeting the expectations of future customers today.
What Kind of Experience Does the MetropolCard Assistant Offer?
MetropolCard Assistant offers comprehensive services as a personalized assistant in the financial sector. Accessible via the website, mobile app, and WhatsApp, the assistant performs essential tasks such as balance inquiries, card limit updates, expense history reviews, card applications, partner store searches, and balance top-ups. With AI-powered analytics, it provides personalized budget recommendations and campaign opportunities while resolving 90% of digital inquiries through artificial intelligence.
With this innovative step, MetropolCard is shaping the future of AI integration in the fintech sector. By blending human and digital workforce capabilities, the company enhances operational efficiency while elevating the customer experience. Continuously evolving through the efforts of the MetropolCard and CBOT teams, the assistant remains at the forefront of AI-driven financial solutions.