Meet CBOT’s Emergency Communication Specialist: ADİL

AI

AI-powered digital employees in the business world are no longer just tools supporting operational processes but have become an integral part of decision-making mechanisms. These employees play an active role in a wide range of areas, from improving customer experience to sales management, human resources, and operational efficiency. Companies gain a competitive advantage by making faster, more efficient, and strategic moves thanks to these digital employees.

Today, we introduce you to “Emergency Communication Specialist: Adil,” one of the digital employees offered by CBOT. With its innovative solutions in crisis management, Adil makes a difference by enabling fast and effective communication in companies’ most critical moments.

Adil: The Digital Hero of Crisis Moments

Our country is located on active fault lines, and unfortunately, we experience earthquakes from time to time. In such moments, the top priority is human life and knowing whether our loved ones are safe. Emergency Communication Specialist: Adil is a solution we actually hope never to have to use. However, one of the most critical needs in such times is uninterrupted communication. In crisis moments, delivering the right information to the right people as quickly as possible plays a life-saving role.

For large institutions, ensuring the safety of employees and effectively managing crisis situations requires a race against time. Traditional communication methods may fail due to overload, lines may be cut off, or manual processes may cause significant time losses. Therefore, having a fast and reliable communication system during crises is no longer a choice but a necessity.

Adil enables companies to communicate quickly and securely with their employees during natural disasters and emergencies. It instantly activates using multi-channel communication tools such as WhatsApp, SMS, and IVR, determining whether employees are safe and identifying their needs.

How Does Adil Work?

Adil analyzes earthquake data from official institutions like AFAD and takes action based on predefined scenarios. For example:

  • In an earthquake of magnitude 3, only an informational message is sent.
  • In earthquakes of magnitude 5 and above, an emergency scenario is activated, and employees’ status is actively checked.

The system works integrated with multi-channel communication tools such as SMS, WhatsApp, and IVR:
1️⃣ Automatic Triggering During an Earthquake

  • Adil monitors data from official institutions like AFAD and automatically activates when detecting earthquakes above a certain magnitude.
  • Alternatively, the company’s crisis management team can manually initiate the process.

2️⃣ Initial SMS to Employees (0-5 minutes)

  • Adil automatically sends an SMS to all employees:
  • 📩 “An earthquake has occurred in your area. Please respond to inform us whether you are safe.”
  • Employees can reply with “I am safe” or “I need help”.

3️⃣ WhatsApp Reminder for Non-Responding Employees (5-10 minutes)

  • Employees who do not respond to the SMS receive a reminder message via WhatsApp.
  • WhatsApp responses are processed in real-time, and employees’ status is updated.

4️⃣ IVR Call for Non-Responding Employees (10-15 minutes)

  • Employees who do not respond to SMS and WhatsApp messages receive an automated IVR (Interactive Voice Response) call from Adil.
  • Employees can respond via voice command or keypad input:
  • 📞 “Press 1 if you are safe, press 2 if you need help.”

Adil’s AI Capabilities

Adil is not just a system that sends automatic messages; it is a smart solution that makes crisis management proactive through AI-powered analysis mechanisms. In disasters like earthquakes, AI analyzes not only the affected area but also surrounding regions, identifying impacted locations and instantly reporting this information to the company’s emergency response team.

This allows the crisis management team to quickly reach out not only to employees in the epicenter but also to those in surrounding provinces where the tremors were strongly felt. The system evaluates the earthquake’s impact area using geographical analysis and AI-based forecasting algorithms, providing an option for automatic action initiation in critical areas.

Operational Convenience for Crisis Management Teams

Emergencies require not only individual safety but also fast decision-making and effective crisis management. Crisis management teams play a critical role in this process. However, ensuring that team members are informed quickly and act in coordination is not always easy. Line disruptions, gaps in information flow, and manual processes can cause significant time losses during crises.

Adil ensures seamless and effective management of the process by maintaining real-time communication with both employees and the company’s crisis management team. With real-time data flow and multi-channel communication support, it enables teams to quickly access accurate information and take the necessary actions without delay.

How Does Adil Communicate with the Crisis Management Team?

📧 Automatic Notification Email to the Crisis Team

  • When a crisis scenario is automatically triggered, Adil instantly sends an email to the company’s crisis management team.
  • This email contains an overview of the disaster, initial employee responses, and the current operational status.
  • The crisis management team reviews the initial data and starts planning the intervention process.

📹 Sending a Zoom Link for Emergency Meetings

  • The email includes an automatically generated Zoom meeting link for the team to gather quickly.
  • Since it may not be possible to meet in person during crises, this digital meeting ensures that the team can make quick decisions remotely.

📊 Real-Time Reporting and Task Allocation

  • All data collected by Adil is displayed on an updated crisis management panel, which the emergency response team can access.
  • The team can review employee locations, responses, and communication statuses, enabling immediate action for employees in need.

Seamless Crisis Management with Adil’s Powerful Features

✔ Multi-channel communication via WhatsApp, SMS, and IVR
✔ Message status tracking and response analysis, immediate action for non-responders
✔ Location detection and reporting, identifying affected regions
✔ AI-powered automatic triggering, real-time emergency detection
✔ Cloud and on-premise deployment options, easy infrastructure integration
✔ Data masking and compliance with security standards, protecting sensitive information
✔ User-friendly and fast management interface, easy use during crises
✔ Flexible and customizable scenario management, tailored solutions for different crisis situations
✔ Detailed reporting and statistical analysis, post-crisis evaluation and optimization
✔ Extensive integration capabilities with existing systems

AI-Powered Emergency Response for Business Continuity

Emergencies are sudden events that require rapid intervention. CBOT’s Emergency Communication Specialist: Adil allows companies to manage these challenging situations in the most effective way with AI-powered analysis mechanisms, multi-channel communication infrastructure, and automated crisis management scenarios.

Providing instant updates, ensuring fast reach to the right people, and coordinating crisis management teams effectively, Adil serves as a strong solution not only for disasters but for all emergency scenarios.

One of the top priorities for organizations is ensuring the safety of employees and operational continuity. Adil automates this process, reduces manual workload, enables quick responses, and helps prevent potential losses.

For more detailed information about Adil, please contact us.