What is digital employee

Digital Employees: The New Heroes of the Business World

AI

Generative AI continues to revolutionize the business world, and its most significant output, “Digital Employees,” is rapidly becoming widespread by enhancing operational processes. At this point, digital employees are not just a trend but also a technological marvel that accelerates business processes, increases customer satisfaction, and boosts companies’ competitiveness. So, what are digital employees, how are they developed, and in what scenarios are they used? In this article, you will discover the role, benefits, and CBOT’s leadership in this field.

One of the greatest promises of the digital age is to use time and resources more effectively.

Among the solutions that fulfill this promise in the business world are digital employees. Instead of assigning routine tasks to humans, it is now possible to entrust them to AI-powered digital employees. This technology, which increases customer satisfaction and reduces operational workload, is creating a revolution in the business world.

Digital employees can be used in various areas, from sales processes to human resources, project management to customer support. Moreover, these systems not only reduce costs but also improve companies’ flexibility and speed capabilities.

What is a Digital Employee?

Digital employees are sophisticated artificial intelligence system that can perceive its environment, make decisions, and take actions autonomously or semi-autonomously to achieve specific goals. Rather than replacing humans, they aim to assist and simplify their tasks.

Autonomy: Digital Employees can operate independently, making decisions without constant human intervention. They can interpret inputs, process information, and generate responses or actions based on their programming and learned knowledge.

Goal-Oriented Behavior: These Digital Employees are designed to accomplish specific tasks or objectives. They have a defined purpose and use various algorithms and strategies to work towards their goals.

Adaptability: Advanced Digital Employees can learn from their experiences, adapt to changing environments, and improve their performance over time through machine learning techniques.

Here are some frequently created examples:

  • Sales Specialist: Prepares proposals, manages customer communication, and optimizes processes.
  • Customer Representative: Provides 24/7 support and reduces the workload of call centers.
  • Project Manager: Tracks project progress and ensures team coordination.
  • HR Specialist: Accelerates recruitment and simplifies onboarding processes.
  • Marketing and Data Analyst: Plans campaigns and analyzes trends.
  • IT and Software Developer: Resolves technical issues, recommends code, and manages projects.

At CBOT, we design each digital employee as a unique individual. We do not see digital employees as ordinary technological tools; we create them as intelligent, adaptable digital personas that integrate into each company’s spirit, culture, and way of working.

Each digital employee is carefully crafted like a work of art, from their role definitions and tone of voice to their visual design and personality traits. Digital employees can seamlessly integrate with various platforms, such as CRM, ERP, and marketing systems, and even establish dynamic communication and collaboration among themselves.

With this approach, we make digital employees an inseparable part of companies.

The Development Process of Digital Employees

Creating a digital employee begins with a detailed analysis of the company’s business needs. Using artificial intelligence technologies, machine learning algorithms, and natural language processing tools, a digital employee is designed to automate specific business processes. The process also involves selecting voice and visual characteristics; creating an artificial voice profile that captures a professional and friendly tone aligned with the company’s brand identity. In visual design, animated avatars or realistic human-like images are preferred. By learning corporate data, developing specialized training scenarios, and integrating with systems, the digital employee transforms into an intelligent business partner capable of responding to the company’s unique needs.

Voice and Visual Design

A digital employee’s journey begins with designing its identity through voice and visual elements. At CBOT, we offer a tailored approach for each platform:

  • Voice Selection: A natural, formal, or friendly tone of voice is chosen for digital employees. For instance:
    • A warm and supportive tone is preferred for customer services.
    • A professional tone is used for business processes.
  • Natural, human-like tones
  • Various language and accent options
  • Customization of voice speed and emphasis

Personality and Communication Traits

After determining the voice and visuals, the personality traits of the digital employee are designed. At this stage, a character aligned with the company culture is created:

  • Formal or Friendly Communication: Tailored to company culture and target audience. For example:
    • A serious tone for a banking institution.
    • A warmer and energetic tone for the e-commerce sector.
  • Values and Behaviors: Defining the values represented by the digital employee (e.g., honesty, empathy, speed) and how they respond during interactions.

Task and Skill Definition

A digital employee is designed for a specific task or process. Just like defining the job description of a new employee, the roles and skills of digital employees are clearly defined. CBOT’s digital employees can perform diverse and simultaneous actions across different systems. Here are some commonly used examples:

In CRM Systems:

  • Open ticket: Creates support requests.
  • Update information: Updates customer details.
  • Collect feedback: Gathers feedback.
  • Schedule meeting: Organizes meetings.
  • Offer product: Presents product offers.
  • Call human: Transfers to human representatives when necessary.

In ERP Systems:

  • Generate report: Creates reports.
  • Process purchase order: Processes purchase orders.
  • Assign tasks to human: Assigns tasks to relevant employees.
  • Approve/reject request: Approves or rejects requests.
  • Cross-check data: Verifies data accuracy.

In Marketing Automation:

  • Send email: Sends automated emails.
  • Generate content: Produces content.
  • Segment customer: Performs customer segmentation.
  • Forecast sales: Creates sales forecasts.
  • Create campaign: Plans campaigns.

 

How digiral employee works

 

Teams and Orchestration: How Do Digital Employees Work Together?

Communication Between Digital Personalities

CBOT’s digital employees are designed not only to operate individually but also to work together as a team. Imagine creating an HR team—this team can include digital employees performing various functions:

  • Recruitment: Screening candidates and scheduling interviews.
  • Training and Development: Creating and scheduling training content.
  • Performance and Talent Management: Conducting performance evaluations.
  • Compensation and Benefits: Managing employee benefits.

Digital employees communicate with each other to ensure coordination in business processes. This process is managed through a model called “orchestration.” A master digital personality acts as the orchestrator, facilitating communication between employees and assigning tasks to the appropriate personalities, ensuring overall harmony and efficiency.

 

Advantages of Independent Management and Delegation

Having each digital employee responsible for a specific business process and connected to a master structure provides the following benefits:

  • Expertise: Each digital employee focuses on a single business process, reducing the risk of errors.
  • Ease of Management: Digital employees tailored to specific business units can be easily managed by the relevant department.
  • Efficiency: Distributing tasks to separate digital employees allows processes to progress simultaneously.
  • Flexibility and Scalability: When a new business process is defined, a relevant digital employee can be added, or an existing one can be easily adapted.

The Role of Digital Employees in the Business World

The true power of digital employees lies in the fact that they are much more than software. Why?

Operational Efficiency: The New Era of Business Intelligence

Imagine this: While your sales team focuses on engaging with customers, a digital employee seamlessly handles all routine tasks in the background. A teammate that prepares proposals, compiles reports, and analyzes data within minutes. This is the true miracle of digital employees—freeing you from mundane tasks and creating space for innovation and creativity.

Customer Satisfaction: The Ever-Awake Support Hero

Think of a support hero that works 24/7, never tires, and is always ready. A digital employee that responds to customer queries within seconds, equipped with emotion and empathy. Now, your customers receive real-time, instant support, leading to exponential growth in brand loyalty.

Cost Advantage: A Digital Economic Miracle

Imagine a teammate that works without the need for additional salaries, insurance, or benefits. Moreover, CBOT’s no-code platform enables you to manage it effortlessly without requiring any technical knowledge.

Security and Integration: The Reliable Face of Technology

CBOT’s digital employees symbolize cybersecurity and technological harmony, seamlessly integrating with both cloud and on-premise systems. They operate flawlessly across all platforms, from Slack to WhatsApp, Microsoft Teams to CRM systems, ensuring a smooth and secure experience.

CBOT’s Leadership in the Field of Digital Employees

Artificial intelligence is no longer just a technology trend; it is a true driver of transformation in the business world. At CBOT, this is exactly where we come in—redesigning business processes and enhancing efficiency within an innovative ecosystem. Imagine having a teammate at your fingertips that requires no coding knowledge and can adapt instantly to any need. That is the perfect description of CBOT’s digital employees!

Our digital employees are not only technological marvels but also deliver tangible business results:

  • Up to 40% cost reduction
  • Increase in customer satisfaction
  • 60% acceleration in business processes
  • Dramatic reduction in error rates

At CBOT, we lead the digital transformation of the business world with our AI technology. By offering solutions tailored to the unique DNA of each company, we shape the business models of the future.

Are you ready to meet digital employees and reimagine your business processes? Let’s build the future together with CBOT.

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