To provide its customers with instant support in financial markets and enhance customer experience efficiency, Integral Investment selected CBOT’s advanced natural language processing (NLP) infrastructure and end-to-end customer experience creation tools. Through this collaboration, the Integral Investment Virtual Assistant was developed, delivering fast, reliable, and personalized services to clients, enabling easy access to market information.

The Integral Investment Virtual Assistant promptly answers users’ investment questions, ensuring they quickly obtain the information they need. Additionally, with its integrated live support system, it directs users to human support in cases that require more complex or personal information, boosting customer satisfaction and supporting operational efficiency.

In the client story, you can find information on the following topics:

• • How Integral Investment’s customer-focused solution search began and why they chose CBOT
• • The unique enhancements and solutions the Integral Investment Virtual Assistant provides to customer experience
• • The inspiring aspects of this collaboration, which serves as a pioneering example in the financial sector

Hayat Finans’ virtual assistant “Hayat Finans Asistan” – Client Story