Client Story: Türkiye Finans ARI
CBOT & Türkiye Finans Collaboration: Instant, Smart, and Accessible Banking Experience with ARI
High call volumes, repetitive questions, extended wait times… To enhance efficiency in customer service and redefine the overall experience, Türkiye Finans leveraged CBOT’s generative AI infrastructure. Through this collaboration, ARI evolved into a digital assistant that not only provides information but also performs transactions.
Supported by CBOT’s advanced natural language processing technologies, ARI delivers 24/7 service across Türkiye Finans’ digital channels. It offers fast, accurate, and personalized responses to a wide range of inquiries—from updating credit card limits to checking EFT hours.
Need information about credit card fees? Curious about account types? Trying to locate a branch? ARI resolves all these needs within seconds. Moreover, it reduces the load on the call center, allowing human agents to focus on more complex issues.
The customer story includes details on the following topics:
- • How did the need arise? Why was CBOT chosen?
- • What can ARI do?
- • Why is ARI inspiring?