MediaMarkt’s ecommerce support assistant, built on CBOT Platform and CBOT’s NLP (Natural Language Processing) technology, helps customers for their ecommerce related questions instantly.

The Assistant, leveraging the power of conversational AI, supports customers for their questions related to order, track, refund, invoice, shipment, campaigns and more topics.  It significantly enhances and simplifies the ecommerce support experience.  

The story will include:

• • The story behind? Why CBOT?
• • What are the capabilities ?
• • Why is it inspiring?

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