The Hayat Finans virtual assistant, Hayat Finans Assistant, developed on the CBOT Platform using CBOT’s end-to-end customer experience creation tools and NLP infrastructure, enables customers to receive instant answers to their questions and complete their transactions.

Hayat Finans customers can instantly access the information they need or perform transactions by chatting with the Hayat Finans Assistant.

The Hayat Finans Assistant provides a personalized experience for customers while enhancing operational efficiency.

In the text, you can find information on the following topics:

• • How did the need arise? Why was CBOT chosen?
• • What can the Hayat Finans Assistant do?
• • Why is the Hayat Finans Assistant inspiring?

Ziraat Bank’s virtual assistant “Ziraat Asistan” – Client Story