Developed using CBOT’s no-code platform and advanced artificial intelligence technologies, the “Alba” Virtual Assistant is an innovative solution that brings Albaraka Türk’s customer experience to a fully digital platform. Alba allows customers to perform their banking transactions quickly, securely, and easily while also enhancing the bank’s operational efficiency.

Albaraka Türk customers can instantly access support for more than 200 different banking services through Alba and complete their transactions effortlessly. Offering a wide range of services such as password management, campaign information, financing calculations, and POS transactions, the virtual assistant provides customers with a seamless and personalized experience.

The text contains information on the following topics:

• • How did the need arise? Why was CBOT chosen?
• • What can the Alba do?
• • Why is the Alba inspiring?

Ziraat Bank’s virtual assistant “Ziraat Asistan” – Client Story